A Jilla Active account is not required to place an order. However, we do recommend creating an account to make it easier the next time you shop with us and to conveniently manage your order(s).
It depends on the day and time or your order but if there is a problem with any of the details on your order, please email firstname.lastname@example.org as soon as possible and we will do everything we can to assist you.
We will offer a full refund on orders from www.jillaactive.com within 30 days of the ship date.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Read more about Jilla Active's Return Policy here.
We do not always bring back styles as many of our products are produced in a limited quantity and once they are gone, they are gone. We may receive additional stock through returns, but this is quite rare.
We highly recommend signing up for our newsletter, so you're the first to know when a new collections drops and can be the first to shop. We launch 4 collections a year and we are confident you'll find another style you will love!
Please note specific care instructions can be found on each Jilla Active garment.
General care instructions for our products are as follows:
- Machine wash at 30 degrees with like colours.
- Line dry for best results.
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Yes, we offer a welcome discount for new users. Sign up for our Jilla Active newsletter to access this exclusive 10% off offer and receive updates regarding new arrivals, promos, and much more!